Cancellation policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us:
Klaus Stöttwig
Albert-Schweizer-Weg 14
33758 Castle Holte-Stukenbrock
e-mail: info@the-british-fudge-company.com


by means of a clear declaration (e.g. a letter sent by post, or e-mail) of your decision to revoke this contract.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

To comply with the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to

Klaus Stöttwig
Albert-Schweizer-Weg 14
33758 Castle Holte-Stukenbrock
or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to distance contracts

- in the case of contracts concluded with entrepreneurs within the meaning of § 14 of the German Civil Code (BGB).
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

If you wish to cancel the contract, please complete these following items and return it to us.
- Goods:
- Ordered on:
- Received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only in case of paper communication):
- Date:
- To:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):